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Stuart
Graham
SIG member
The
independent HR providers group for Staffordshire and South Cheshire
A PROFILE OF STUART GRAHAM
SUMMARY:
Stuart helps organisations to differentiate themselves from their
competitors through the quality of their staff. He has 20 years
experience of developing customer service, sales, communication and
presentation skills.
“At
a time when products and services are increasingly similar, price
and customer service are often the only significant
differentiators.”
Dr Peter Honey
QUALIFICATIONS:
Ø
BA (Hons) Social Science
Ø
Diploma In
Personnel Management
Ø
Chartered
Member Of The Chartered Institute Of Personnel & Development
KEY
SKILLS:
Ø
Customer
service development
Ø
Sales
skills development
Ø
Hospitality & leisure operational and HR advice
Ø
Developing
& measuring service standards using mystery customers
Ø
Personal
effectiveness & communication skills development
Ø
Performance management
Ø
Management
& staff training
Ø
Group
facilitation
Ø
Training
trainers
PROFILE:
Stuart Graham
is a training and development professional with a background in the
hospitality, tourism and leisure industries. He specialises in
advising and assisting clients in establishing a customer service
culture. This might involve: -
·
Writing a
service strategy
·
Establishing core values
·
Setting
behavioural standards
·
Designing
& delivering interactive and effective training programmes
·
Developing
a supportive management style and support processes
·
Undertaking monitoring and measurement techniques.
Stuart has had personnel
and operational line management positions within the leisure
industry before moving into management and training consultancy.
He has lectured in
Eastern Europe on customer service and management issues as part of
an EEC funded PHARE programme.
Stuart has particular
experience of working with managers and professionals helping them
to develop and improve their communication and personal presentation
skills.
His training programmes
are interesting, involving, interactive and effective.
CONTACT DETAILS:
Tel: 01782 719015 Mob:
07802 988651
Email: sgmg@btinternet.com
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